Cancellation/Refund policy

1. Appointment Cancellations

We understand that schedules can change. To respect our clinicians’ time and allow other patients to book appointments:

• Cancellations made 24 hours or more before the scheduled appointment are eligible for a full refund.
• Cancellations made less than 24 hours before the appointment are not refundable.
• Same‑day cancellations are treated as no‑shows.

2. No‑Show Policy

If a patient does not attend a scheduled appointment and does not notify us in advance:

• The appointment fee is non‑refundable.
• A new appointment must be scheduled and paid for separately.

3. Telemedicine Visits

Telemedicine appointments follow the same cancellation and no‑show rules as in‑office visits. Once a telemedicine visit has begun, the fee is non‑refundable, even if the session ends early.

4. Lab Orders

All lab orders (including functional medicine panels, specialty tests, and third‑party laboratory services):

• Are non‑refundable once the order has been placed with the laboratory.
• Cannot be canceled or transferred to another patient.
• Are subject to the laboratory’s own policies and processing timelines.